Frequently Asked Questions
Everything you need to know about your SHOEGR experience.
What is the estimated delivery time for my order?
Most orders are processed within 24 hours and delivered within 3-5 business days depending on your location.
Do you offer international shipping?
Currently, we ship within the domestic region, but we are working on expanding our logistics to support global shipping soon.
What is your return and exchange policy?
We offer a 7-day hassle-free return policy for unused items in their original packaging. Exchanges are subject to stock availability.
How can I track my package?
Once your order is shipped, you will receive a tracking link via email and SMS to monitor your package in real-time.
Are SHOEGR cleaning products safe for all materials?
Yes, our cleaning solutions are formulated to be safe on suede, nubuck, leather, canvas, and knit materials when used as directed.
What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and Cash on Delivery (COD) for most pin codes.